User:Murphynw/Sandbox
Tool Box Links
The Support Team
Thursday Meetings
Maintenance
Patrolling
General Maintenance
Content Maintenance
Assignments
Patron Requests
Contributor Connections
Advanced Maintenance and Technical
Get Involved in Wiki Projects
Reports
Learning Center
Contributor's Quick Start
Training Meetings
Talk with Us
Wiki Tips
How_to_Create_an_Infobox

FamilySearch Wiki Easy Access Series
The center image links to the Wiki Support Fundamentals page.
Help:Support team <--- coordinate this link
Team[edit | edit source]
FamilySearch.org has several teams specifically assigned to support the Wiki: FamilySearch Worldwide Support Tier 2 and Tier 3. The Tier 2 team helps with the majority of all the support processes and Tier 3 helps with the support processes that are more technical. Some of the Tier 2 team are represented on the following table:
The Wiki Team Missionaries[edit | edit source]
The Wiki Team members volunteer part-time. Most of them work from their own homes. Some missionaries work on adding content to the Wiki while others work on the more technical aspects of FamilySearch Research Wiki, including page design. This team is also assigned the necessary task of monitoring all pages within the Wiki for appropriate and relevant content.
Supervisors and Technical Department[edit | edit source]
This group works for FamilySearch.org They keep both teams informed with the changes that happen internally within the company. They coordinate also with the Community Council that makes many of the major decisions about our Research Wiki. It is their task to bring the Research Wiki to all the countries in the world.
Historical Records Employees and Missionaries[edit | edit source]
as of April 2015
Horandm ... Dorothy Horan | TimothyNB ... NaDine Timothy | Hardybe ... Bethany Hardy |
Sister Judith Price ... juprice1 | Rachel.asby@ldschurch.org ... Rachel Ashby | robertmcall ... Robert M. Call |
Elder Alan Martindale ... armartindale | Sister Andrea DuClos ... aduclos | Jessicabarker11 ... Jessica Barker |
chickitalie ... Alexandra Burton |
Former Wiki Missionaries[edit | edit source]
Rorie | Lynda | Lee | Karen Munger |
Dennis | Diana | Robin | Bob |
Ruth | Blake | Joy | Bo |
Vickie | Stephen | Mark | Ruth |
Ken | Howard | Dawne | Carole aka Talkingweaver |
Claudia Heaston | Sandra Pond | Sharon Birdsong | Peggy Lauritzen |
Laura Graham |
Former Wiki Council Members and Special Volunteers[edit | edit source]
Jamie Mayhew C.C. 2012-2014 | James Tanner |
Ian Edwards C.C. 2012-2013 | Jim Landucci |
Meetings[edit | edit source]
Thursday Meetings[edit | edit source]
Mountain Time |
Link to Meeting |
Who Should |
Agenda: | |
---|---|---|---|---|
WIki Missionaries and Supervisors |
Thurs 9:00 am |
|
Yammer (agenda restricted to missionaries) | |
| ||||
Contributors' Meeting (Content Focus) |
Thurs 1:00 pm |
First Thursday of the month |
Click here for Agenda | |
|
above table is also in FamilySearch Wiki:Wiki Support/Current Support Work
Top of Page
All Meetings (excludes New Missionary training)[edit | edit source]
See Learning Center for new missionaries
Type of Meeting | Link to Agenda | Day of Week | Time (MTN) | Duration | Meeting Number or passcode |
Call in phone # |
link |
---|---|---|---|---|---|---|---|
Missionary Instructors/Mentors Meeting | link to agenda | Tuesday | 12:00 | 1 hour | 1-855-537-4000 | meet.lds.org | |
Team Leads Only | Yammer TL Notes (restricted to leads) | Wednesday | 1:00 | 1.5 hrs | 1-855-537-4000 | meet.lds.org | |
FT Product Support | Missionary training for FT and Salesforce | Tues (2nd Tues Devotional) |
8:00 | 1 hr | meet.lds.org | ||
Wikitext and HTML Lessons | Lesson One; Two; Three; Four; Five; Six; or Seven |
M-F |
10:00 MDT | 1.5 hrs | 1-855-537-4000 | meet.lds.org | |
Community Projects | FamilySearch Wiki:Community Projects Meeting | Weds | 11:00 | 1 hr |
1-855-537-4000 |
meet.lds.org | |
Knowledge Authoring | every third | Weds | 1:00 | 1 hr | meet.lds.org | ||
Wiki Missionaries Only | Yammer Notes (restricted to missionaries) | Thurs | 9:00 | 1.5 hr | Host Key 825386 | meet.lds.org | |
Contributor | Contributor Agendas |
First Thurs of Month |
1:00 | 1 hr | 1-855-537-4000 | meet.lds.org | |
Call-in # | 1-801-240-9700 | (Local / International) | 1-855-537-4000 (U.S. or | Canada Toll-Free) | |||
To Schedule a Meeting | meet.lds.org | W3 schools |
Training Meetings[edit | edit source]
See Learning Center
|
Link to Agenda |
Day of Week |
Time (MTN) |
Duration |
Meeting Number or passcode |
Phone Number |
Link |
---|---|---|---|---|---|---|---|
Wiki Projects Training Meeting | Wednesday | 11-12pm MST | 1hr | 1-801-240-9700 (Utah) | meet.lds.org | ||
New Missionary Training Lessons | Wiki Missionary Tutorial | M-F |
10 am MDT | 2 hrs | 1-855-537-4000 | meet.lds.org | |
Wikitext and HTML Lessons | Wikitext Tutorial | M-F | 10:00 MDT | 2 hrs | 1-855-537-4000 | meet.lds.org | |
Advanced Beginner Training | Weds | 1:00 MDT | meet.lds.org |
Maintenance[edit | edit source]
Patrolling[edit | edit source]
Recent Changes (restricted access - to those with reviewer rights)
Need points off your license? Take a refresher course? Help:Patrolling recent changes
Helpful Links while Patrolling or Creating Pages[edit | edit source]
Need to do a background check? Check out User Contributions
Maintenance Templates includes delete, merge, move, copyright issues, etc.
Common Wiki Fixes
References help
Wikitext_Cheatsheet
What's black and white and read all over? Answer: W3 schools
The official colors of FamilySearch
Help:Magic words to make you seem really smart
Top of Page
General Maintenance[edit | edit source]
Work that can be done by anyone, regardless of their knowledge about the subject matter of the articles in question.
general maintenance and collaboration | Resources for||||
---|---|---|---|---|
Type |
Title (click for report) |
Priority |
# |
How to fix |
Dead links | 2 |
1 |
How to | |
Ambiguous page title | 2 |
1 | How to | |
Requested moves | 2 |
0 |
How to | |
Duplication/merging | 3 |
2 |
How to | |
External links that should be internal |
4 |
How to | ||
Miscellaneous | 2-4 |
84 |
How to | |
Broken redirects | 2 |
How to | ||
Double redirects | 2 |
How to | ||
All redirects | ** |
** |
How to | |
Stub articles to sort | 2 |
111 | How to | |
Short pages ("0 byte" pages - priority 2 All others - priority not set) |
2/** |
** |
How to | |
Pages with the fewest revisions | ** |
** |
How to |
Content Maintenance[edit | edit source]
Work that needs some knowledge about or research into the subject matter of the articles in question.
Note:When categorizing, reset to 20 so your pages load faster
List of Categories at Special:Categories
content maintenance and collaboration (requiring some knowledge or study about the subject matter)
| Resources for ||||
---|---|---|---|---|
Type |
Title (click for report) |
Priority |
# |
How to fix |
Out-of-date information | 2 |
4 | How to | |
Citations needed (statements) | 3 |
3 |
How to | |
Citations needed (articles) | 3 |
0 |
How to | |
Orphaned Pages | 3 |
** |
How to | |
Oldest Pages | 4 |
** |
How to | |
Long Pages | 4 |
** |
How to | |
Dead-end Pages | 4 |
0 | How to | |
To be determined | 2 | 0 | How to | |
Uncategorized pages | 2 | How to | ||
Uncategorized categories |
3 |
How to | ||
Very large categories | 4 |
0 | How to | |
Uncategorized files | 5 |
How to | ||
Uncategorized templates |
5 |
How to | ||
Wanted categories |
5 |
How to | ||
Unused categories |
5 |
How to | ||
Wanted Pages | 2-4 |
How to | ||
Wanted Files | 5 |
How to | ||
Wanted Templates | 5 |
How to | ||
Other |
Unused Files | 4 |
How to | |
Unused Templates | 4 |
How to |
Assignments[edit | edit source]
Support existing volunteers[edit | edit source]
Missionaries assignments in helping volunteers are found at Responsibilities and Assignments
Spring 2015 and on going projects are at Missionary Team Assignments (restricted access for missionaries only) **
Support team responsibilities[edit | edit source]
Our patrolling and maintenance assignments are found at Wiki Support Assignments
Watching Important Content[edit | edit source]
Wiki Support Responsibilities and Assignments page, gives an overview of how we help edit the content in the help pages project pages and even the articles. Support team responsibilities to edit and keep the Wiki up to date
Example of On-Going Project[edit | edit source]
Localities and Topics can also be found on Yammer Localities and Topics
Patron Requests[edit | edit source]
Submit Wiki Content (restricted access - to those who work on adding content from this doc)
Prayer/Thought Assignments for team lead meeting (restricted to team lead members)
Salesforce Knowledge articles (Wiki related) (restricted access to those with Salesforce access)
Salesforce or use SSO (both have restricted access)
Call Tech Support if having access issues Salesforce (Tech Support 855-537-4357) #3,#1
Salesforce is the current product (2015) in use for patron requests that come in via chat, phone, email.
Get Satisfaction xxxxxx
(Reviewer rights required)
Template:Information/doc
Help:Uploading Images and Files with Moderator Rights
FamilySearch Wiki:Image Approval for Non-English Wikis
Contributor Connections[edit | edit source]
Welcoming[edit | edit source]
LaVera, Lead
Marilyn's Assignment tools for Welcoming and lessons
Supporting Active Users (Google doc - restricted access for those working with new contributors)
Welcoming Committee
Active users list Special:ActiveUsers
Some alternative welcomes can be found on LeeDrew's Sandbox page
If you really want to be creative - get a list of ALL users at User List
or see the Special:Statistics page
Moderators[edit | edit source]
LaVera's Assignment
Websites for Moderators:
Google Doc Wiki Moderators (restricted access for those working with Wiki page moderators)
FamilySearch Wiki:Moderator
Help:Moderators
FamilySearch Wiki:Moderator Approval Procedures
FamilySearch Wiki:Moderator Lists who signed up
FamilySearch Wiki:Moderator Retention
FamilySearch Wiki:Moderator Responsibilities
FamilySearch Wiki:Moderator/Getting Started
prior discussions on moderators/adopters can be found on
FamilySearch Wiki:Community Dialogue Summary/Adoption And Moderation
Adopters[edit | edit source]
LaVera's assignment: Help:Adopt-a-page, Adopt-A-Wiki Page: Example Page,FamilySearch Wiki:WikiProject Adopt-a-page,, Template:Adopt-a-page, FamilySearch Wiki:WikiProject Adopt-a-page/Setup and Google Doc:Wiki Adoptions (restricted access for those working with Wiki page adopters)
Community[edit | edit source]
New Contributor Lessons (click on hub)
Community Council interactions
FamilySearch Wiki:Administrators
Help:Contributor Help
Advanced Maintenance and Technical Issues[edit | edit source]
Work that needs additional rights or specialized knowledge to fix.
Special:Replace Text is available to administrators ONLY
- LaVera, and Charles' Assignments
admininistrative maintenance & collaboration (requiring additional rights or specialized knowledge)
| Resources for ||||
---|---|---|---|---|
Type |
Title (click for report) |
Priority |
# |
How to fix |
Governance | Patrolling new pages | 1 | How to | |
Patrolling recent changes (Talk page changes - priority 2; Other changes - priority 3) |
2-3 | How to | ||
Contributors looking for help | 1 | 1 | ||
Unresolved discussions | 2 | 2 | ||
Articles with content outside wiki scope | 2 | 0 | How to | |
Neutrality disputes | 2 | 1 | How to | |
Copyright problems | 2 | 2 | How to | |
Urgent requests | 1 | 0 | How to | |
Deletion requests | 3-4 | 160 | How to | |
Other | Too many expensive parser function calls | ? | 119 | How to |
Projects[edit | edit source]
Get Involved
Explore all the different ways you can help build the wiki through wiki projects and other local activities.
Reports[edit | edit source]
FamilySearch Web Reference (some links have restricted access)
Wiki Weekly Maintenance Report Jan-Mar April-June July-Sept Oct-Dec
FamilySearch Wiki:Weekly Report/How to
Blank Missionary Timesheet (restricted access)
Learning Center[edit | edit source]
Contributor's Quick Start[edit | edit source]
- FamilySearch Wiki:New Contributor Lessons Hub
- Practice in Your Sandbox
- Helpful Information from the Wiki Welcoming Committee
- Mentoring Available
- FHC Director Information
Problems joining the meetings? See To join a meeting (webinar) live below for help!
Top of Page
Training New Wiki Support Missionaries[edit | edit source]
New Missionary Orientation[edit | edit source]
New missionaries will initially be contacted by the Training Lead, who will ensure they have the proper computer setup for the lessons. They will participate in a practice Webex meeting before the first class and learn how the training will proceed. Additionally, they will be assigned a mentor for their training period.
Training Sources[edit | edit source]
New missionaries will be given a minimum of three weeks training as described in the next section. In addition, they are also free and encouraged to visit and review the sources listed above.
Each week in the Thursday staff meeting, time is set aside for training. These sessions are recorded and available for review.
Training Schedule[1][edit | edit source]
The table below is a standard training schedule for training new missionaries. Training for individual months (modified for holidays or other factors)--detailed by daily lessons--is shown under the Yammer Wiki Support Missionary Instructors and Members Group uploaded files. The schedules can be accessed only by members of the Wiki Missionary Yammer group.
|
Day of Week |
Time (MTN) |
Duration |
Meeting Number or passcode |
Phone Number |
Link |
---|---|---|---|---|---|---|
Wiki and Wiki Missionary Lessons | M-F |
10 am MDT | 1.5 hrs | 1-855-537-4000 | meet.lds.org | |
Wikitext Lessons | M-F | 10 am | 1.5 hrs | 1-855-537-4000 | meet.lds.org | |
Wiki Projects Training Meeting | Wednesday (3rd week of training) | 11 am | 1hr | 1-801-240-9700 | meet.lds.org |
|
Day of Week |
Time (MTN) |
Duration |
Meeting Number or passcode |
Phone Number |
Link |
---|---|---|---|---|---|---|
Advanced Wikitext Lessons | M-F | 10 am | 1.5 hrs | 1-855-537-4000 | meet.lds.org | |
HTML | M-F | 10 am | 1.5 hrs | 1-855-537-4000 | meet.lds.org |
- ↑ On Thursdays, training will begin after staff meeting concludes.
Mentoring New Missionaries[edit | edit source]
The following are references for mentors to use in assisting new missionaries. They are currently available on Yammer for authorized users only.
- Mentors should ensure that missionaries have received an orientation and the tools necessary to begin training by using the mentor checklist.
- Training schedules by month are also available.
- While mentoring, mentors should be familiar to the Mentoring Mission Statement and Guidelines, which includes a list of skills that they should ensure new missionaries have after training.
Mentors and instructors should attend the instructor/mentor meeting every Monday at noon MT. This is meeting 993 378 886.
Top of Page
To join a meeting (webinar) live[edit | edit source]
To join a particular class, click on the name of the class on this page. This will take you to the meet.lds.org website where you can join the webinar. You will then follow these steps to join the class.
1. Enter your name and email address and click on Join.
2. You will then see a screen prompting you to install the WebEx Meetings Plug-In. The quickest option is to click on the words Run a temporary application.
3. Click onSave File. A new dialog box will open asking where to save the file.
4. Choose where to save the file or just leave it in theDownloads folder. Be sure to remember the name of the file.
5. You will next need to open the file to run the application. Go to the folder where the file is saved and double click on it to run the temporary application. You can also access the file from the downloads folder of your browser.
6. Once you have double-clicked on the application in the Downloads list you will be admitted into the meeting.
7. You may now configure your audio. Instructions for configuring audio can be found below. If you have a video camera, you can choose to disable it by clicking on the words Not Now.
Configure Audio[edit | edit source]
Once in the meeting room you can choose how to connect your audio. Click on the three small dots which will change to the word More when you hover over them. They are found just below the iconCall Using Computer. You will then see the following options.
There are three options for connecting to the audio of the meeting.
1. The Call Me option allows you to enter a phone number and WebEx will call you directly. There is no charge to use this service but if you are using a cell phone, it will require the use of your cell phone minutes. Just enter your phone number along with country and area code to allow the system to call you. When your phone rings, you will be prompted to press 1 to enter the meeting.
2. I Will Call In allows you to call in directly to the meeting. If you choose this option, click on the I Will Call In option and the system will display the number you should call along with the access code. Follow the prompts to enter the access codes.
3. Call Using Computer uses the speakers and microphone of your computer (or your headset plugged into your computer) to provide the audio of the meeting. If you choose this option, you will want to test your speakers and microphone to ensure they are functioning properly. Choose your speakers and microphone from the drop down menus. Click on the Test button alongside the drop down menu to test them.
Volume Control Options[edit | edit source]
You may adjust the volume for your computer using the Volume Control Options located in the lower right corner on your screen. Right click on the speaker icon and click on Sounds. Once open, choose Playback to choose and/or configure your speakers. You will choose Recording to configure your microphone.
Download a PDF file with detailed instructions
Connect with a mobile device[edit | edit source]
If you would like to connect to the webinar using your mobile phone or a tablet, please visit the App store for your device and download the free WebEx app. If you want to attend with your mobile device, please allow sufficient time to download the app before the start of the webinar.
When Signing In[edit | edit source]
Please include your first name and the name of the country or state from where you are watching. If you are watching as a group, please include the number of people viewing the class together in your sign-in name. For example: If your name is Ana and you were watching from Mexico with 4 other friends at the local Family History Center your sign-in name would look like this: Ana Mexico 5.
Talk with Us[edit | edit source]
Email[edit | edit source]
Each of us has a work email account which we can access at OWA
or alternate: username + @ldschurch.org
Skype and Yammer[edit | edit source]
To talk to each other across the miles, we use both Skype and Yammer.
User Pages[edit | edit source]
To speak with one of our team directly, click on one of the support team userpage pages and email us. To do that, here are the directions: look in the right sidebar, in the section called "toolbox" there is a link for "Email this User". Contact anyone on our team and we can set you up with our most recent communication tool.
Talk Pages[edit | edit source]
Other ways to communicate among ourselves is through the individual Talk pages that are available on every wiki page. If you have a comment about a particular page, make an edit on the "Talk" tab (found on the upper left of the page). To learn more, go to Help:Talk Pages
Make Content Changes[edit | edit source]
If you want to submit content for the Wiki, in the right sidebar, under the Volunteer section, is a link called "Submit Wiki Content". Another option is by using the "Get Help" function, which is at the top of every FamilySearch page. Currently the Support team does not answer any phone or chats, but we do respond to emails that are forwarded to us using this avenue.
Templates[edit | edit source]
Several templates are available to place on pages - (the 'helpme' image on this page is for display purposes only)
Submit Forms[edit | edit source]
{{Submit Forms}}
Have comments or fixes to report | |
Use Feedback. the talk page or submit form | |
Your voice is important to us |
This links to a spreadsheet where people can suggest content to be added to a page.
Submit Content[edit | edit source]
{{Submit content}}
This opens the page "Submit content" for people to add whatever they want, and the support or content team can work with the submission.
Help me[edit | edit source]
{{helpme}}
![]() |
I am looking for help! Note to helpers: Once you have offered help, please replace this template with {{Helpme-helped}}.
|
This template placed on a page signals someone else on the team that Help is needed. This template is placed only on talk pages where a discussion can take place without affecting the main topic page.
Another source for help is to go to FamilySearch then go to top right of that page and click on get help.
Wiki Tips[edit | edit source]
Collection of tips for the wiki