User:Murphynw/Sandbox

Tool Box Links

The Support Team
Thursday Meetings

Maintenance
Patrolling
General Maintenance
Content Maintenance
Assignments
Patron Requests
Contributor Connections
Advanced Maintenance and Technical
Get Involved in Wiki Projects
Reports
Learning Center
Contributor's Quick Start
Training Meetings
Talk with Us
Wiki Tips
How_to_Create_an_Infobox

FamilySearch Wiki                 Easy Access Series

The center image links to the Wiki Support Fundamentals page.

Help:Support team <--- coordinate this link

Team

FamilySearch.org has several teams specifically assigned to support the Wiki: FamilySearch Worldwide Support Tier 2 and Tier 3. The Tier 2 team helps with the majority of all the support processes and Tier 3 helps with the support processes that are more technical. Some of the Tier 2 team are represented on the following table:

	Governance Council	G.C. page
Dorothy Horan Chair	Danielle Batson Vice Chair	Baerbel Johnson
Sylvie Pysnak	Jeff Svare	Ken Nelson
Jane Colmenares C.C. Rep.
	Wiki Management
Dorothy Horan Wiki Manager	Danielle Batson Wiki Project Supervisor	Sylvie Pysnak Wiki Project Supervisor
Amber Larsen Intern	Carly Bagley Intern
	Missionaries
Pamela Leavens Mission Lead, Operations Management	Charles Smith GL Technical, Ass't Mission Lead	TerrieThomas Operations Management
Sheila Stai Executive Secretary	Rick Long GL Specialist and FHC Directors Help	Marilyn Gardner GL Community
Wilma Adkins GL Special Projects	Henny Wong GL Training Lead	Jeannette McQueen-Nobbs District Leader, Training Instructor
Benjamin Bailey District Leader	Eileen Bailey District Leader	Teresa Leake District Leader
Fred Benson Training Instructor	Lee Ann Chadderdon Training Instructor	Denise Poulsen Maintenance
Lionel Fullwood	Denise Beaman
Carol Post	Kathryn Marshall	Anja Rebber
Pat Forbes	Diane Humann	Sheila Joy Stai
Lonny Nolan Yates	Martin Pendley	Mari Jackson
Rodney Potter	Linda Hankins	Jerry Hankins
Beverly Repouille	Jan Gonzales Glasscock	Kathi Nielson
	Missionaries in Training
Linda Marie Smith
	Community Support Missionaries
Diane Seipert	Betseylee Browning	Tanya Neider
Michele Doyle	Raj Singh Sidhu	Ruth Hanson
Carol Lou Hill	Ken Berg	Tom Seipert
Kristin Barlow	Lynette Flanary Day	Sharon Kilpatrick
Debra Rebo	Barbara Roddin	Mary Jane Saylor
	Spanish Missionaries
	Laura Locker
	Community Council	C.C. page
Jane Colmenares Chair

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The Wiki Team Missionaries

The Wiki Team members volunteer part-time. Most of them work from their own homes. Some missionaries work on adding content to the Wiki while others work on the more technical aspects of FamilySearch Research Wiki, including page design. This team is also assigned the necessary task of monitoring all pages within the Wiki for appropriate and relevant content.

Supervisors and Technical Department

This group works for FamilySearch.org They keep both teams informed with the changes that happen internally within the company. They coordinate also with the Community Council that makes many of the major decisions about our Research Wiki. It is their task to bring the Research Wiki to all the countries in the world.

Historical Records Employees and Missionaries

as of April 2015

Horandm ... Dorothy Horan	TimothyNB ... NaDine Timothy	Hardybe ... Bethany Hardy
Sister Judith Price ... juprice1	Rachel.asby@ldschurch.org ... Rachel Ashby	robertmcall ... Robert M. Call
Elder Alan Martindale ... armartindale	Sister Andrea DuClos ... aduclos	Jessicabarker11 ... Jessica Barker
chickitalie ... Alexandra Burton

Former Wiki Missionaries

Rorie	Lynda	Lee	Karen Munger
Dennis	Diana	Robin	Bob
Ruth	Blake	Joy	Bo
Vickie	Stephen	Mark	Ruth
Ken	Howard	Dawne	Carole aka Talkingweaver
Claudia Heaston	Sandra Pond	Sharon Birdsong	Peggy Lauritzen
Laura Graham

Former Wiki Council Members and Special Volunteers

Jamie Mayhew C.C. 2012-2014	James Tanner
Ian Edwards C.C. 2012-2013	Jim Landucci

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Meetings

Thursday Meetings

	Mountain Time	Link to Meeting	Who Should Attend?	Agenda:
WIki Missionaries and Supervisors	Thurs 9:00 am		for Wiki Missionaries _____Only_____ Host Key FamilySearch Wiki:Trainings (Recorded) Support Team Training Tips	Yammer (agenda restricted to missionaries)
Contributors' Meeting (Content Focus)	Thurs 1:00 pm		Anyone interested in adding Wiki Content First Thursday of the month	Click here for Agenda

above table is also in FamilySearch Wiki:Wiki Support/Current Support Work
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All Meetings (excludes New Missionary training)

See Learning Center for new missionaries

Other Meetings

Type of Meeting	Link to Agenda	Day of Week	Time (MTN)	Duration	Meeting Number or passcode	Call in phone #	link
Missionary Instructors/Mentors Meeting	link to agenda	Tuesday	12:00	1 hour		1-855-537-4000	meet.lds.org
Team Leads Only	Yammer TL Notes (restricted to leads)	Wednesday	1:00	1.5 hrs		1-855-537-4000	meet.lds.org
FT Product Support	Missionary training for FT and Salesforce	Tues (2nd Tues Devotional)	8:00	1 hr			meet.lds.org
Wikitext and HTML Lessons	Lesson One; Two; Three; Four; Five; Six; or Seven	M-F	10:00 MDT	1.5 hrs		1-855-537-4000	meet.lds.org
Community Projects	FamilySearch Wiki:Community Projects Meeting	Weds	11:00	1 hr		1-855-537-4000	meet.lds.org
Knowledge Authoring	every third	Weds	1:00	1 hr			meet.lds.org
Wiki Missionaries Only	Yammer Notes (restricted to missionaries)	Thurs	9:00	1.5 hr		Host Key 825386	meet.lds.org
Contributor	Contributor Agendas	First Thurs  of Month	1:00	1 hr		1-855-537-4000	meet.lds.org
Call-in #	1-801-240-9700	(Local / International)				1-855-537-4000 (U.S. or	Canada Toll-Free)
To Schedule a Meeting	meet.lds.org						W3 schools

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Training Meetings

See Learning Center

	Link to Agenda	Day of Week	Time (MTN)	Duration	Meeting Number or passcode	Phone Number	Link
Wiki Projects Training Meeting		Wednesday	11-12pm MST	1hr		1-801-240-9700 (Utah)	meet.lds.org
New Missionary Training Lessons	Wiki Missionary Tutorial	M-F	10 am MDT	2 hrs		1-855-537-4000	meet.lds.org
Wikitext and HTML Lessons	Wikitext Tutorial	M-F	10:00 MDT	2 hrs		1-855-537-4000	meet.lds.org
Advanced Beginner Training		Weds	1:00 MDT				meet.lds.org

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Maintenance

Patrolling

Recent Changes (restricted access - to those with reviewer rights)

Everyone...YES...this means YOU

Need points off your license? Take a refresher course? Help:Patrolling recent changes

Helpful Links while Patrolling or Creating Pages

Need to do a background check? Check out User Contributions
Maintenance Templates includes delete, merge, move, copyright issues, etc.
Common Wiki Fixes
References help

Wikitext_Cheatsheet
What's black and white and read all over? Answer: W3 schools
The official colors of FamilySearch

How to make crazy shapes

Broken links Spreadsheet

Help:Magic words to make you seem really smart

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General Maintenance

Work that can be done by anyone, regardless of their knowledge about the subject matter of the articles in question.

Resources for general maintenance and collaboration
Type	Title (click for report)	Priority	#	How to fix
Cleanup (About Cleanup)	Dead links	2	1	How to
	Ambiguous page title	2	1	How to
	Requested moves	2	0	How to
	Duplication/merging	3	2	How to
	External links that should be internal	4		How to
	Miscellaneous	2-4	86	How to
Redirects (About Redirects)	Broken redirects	2		How to
	Double redirects	2		How to
	All redirects	**	**	How to
Stub Sorting (About Stub Sorting)	Stub articles to sort	2	112	How to
	Short pages ("0 byte" pages - priority 2 All others - priority not set)	2/**	**	How to
	Pages with the fewest revisions	**	**	How to

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Content Maintenance

Work that needs some knowledge about or research into the subject matter of the articles in question.

Note:When categorizing, reset to 20 so your pages load faster
List of Categories at Special:Categories

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Assignments

Support existing volunteers

Missionaries assignments in helping volunteers are found at Responsibilities and Assignments
Spring 2015 and on going projects are at Missionary Team Assignments (restricted access for missionaries only) **

Support team responsibilities

Our patrolling and maintenance assignments are found at Wiki Support Assignments

Watching Important Content

Wiki Support Responsibilities and Assignments page, gives an overview of how we help edit the content in the help pages project pages and even the articles. Support team responsibilities to edit and keep the Wiki up to date

Example of On-Going Project

Localities and Topics can also be found on Yammer Localities and Topics

Patron Requests

Submit Wiki Content (restricted access - to those who work on adding content from this doc)

Prayer/Thought Assignments for team lead meeting (restricted to team lead members)

Salesforce Knowledge articles (Wiki related) (restricted access to those with Salesforce access)

Salesforce or use SSO (both have restricted access)
Call Tech Support if having access issues Salesforce (Tech Support 855-537-4357) #3,#1
Salesforce is the current product (2015) in use for patron requests that come in via chat, phone, email.
Get Satisfaction  xxxxxx

Upload images

(Reviewer rights required)

Template:Information/doc
Help:Uploading images and files
Image Approval for Non-English Wikis

Contributor Connections

Welcoming

LaVera, Lead

Marilyn's Assignment tools for Welcoming and lessons
Supporting Active Users (Google doc - restricted access for those working with new contributors)
Welcoming Committee
Active users list Special:ActiveUsers

Some alternative welcomes can be found on LeeDrew's Sandbox page
If you really want to be creative - get a list of ALL users at User List
or see the Special:Statistics page

Moderators

LaVera's Assignment
Websites for Moderators:
Google Doc Wiki Moderators (restricted access for those working with Wiki page moderators)
FamilySearch Wiki:Moderator
Help:Moderators
FamilySearch Wiki:Moderator Approval Procedures
FamilySearch Wiki:Moderator Lists who signed up
FamilySearch Wiki:Moderator Retention
FamilySearch Wiki:Moderator Responsibilities
FamilySearch Wiki:Moderator/Getting Started
prior discussions on moderators/adopters can be found on
FamilySearch Wiki:Community Dialogue Summary/Adoption And Moderation

Adopters

LaVera's assignment: Help:Adopt-a-page, Adopt-A-Wiki Page: Example Page,FamilySearch Wiki:WikiProject Adopt-a-page,, Template:Adopt-a-page, FamilySearch Wiki:WikiProject Adopt-a-page/Setup and Google Doc:Wiki Adoptions (restricted access for those working with Wiki page adopters)

Community

New Contributor Lessons (click on hub)

Community Council interactions
FamilySearch Wiki:Administrators
Help:Contributor Help

Advanced Maintenance and Technical Issues

Work that needs additional rights or specialized knowledge to fix.
Special:Replace Text is available to administrators ONLY

LaVera, and Charles' Assignments

Resources for admininistrative maintenance & collaboration (requiring additional rights or specialized knowledge)
Type	Title (click for report)	Priority	#	How to fix
Governance	Patrolling new pages	1		How to
	Patrolling recent changes  (Talk page changes - priority 2; Other changes - priority 3)	2-3		How to
	Contributors looking for help	1	1
	Unresolved discussions	2	2
	Articles with content outside wiki scope	2	0	How to
	Neutrality disputes	2	1	How to
	Copyright problems	2	3	How to
Deletion (About Deletion)	Urgent requests	1	0	How to
	Deletion requests	3-4	450	How to
Other	Too many expensive parser function calls	?	2	How to

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Projects

Get Involved in Wiki Projects

Main Page

Research Help

Wiki Help

Get Involved

Get Involved

Explore all the different ways you can help build the wiki through wiki projects and other local activities.

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Reports

FamilySearch Web Reference (some links have restricted access)

Wiki Weekly Maintenance Report   Jan-Mar   April-June   July-Sept   Oct-Dec
FamilySearch Wiki:Weekly Report/How to
Blank Missionary Timesheet (restricted access)

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Learning Center

Contributor's Quick Start

• FamilySearch Wiki:New Contributor Lessons Hub
• Practice in Your Sandbox
• Wiki Editor Training
• Helpful Information from the Wiki Welcoming Committee
• Mentoring Available
• FHC Director Information
  • Using the Wiki in FamilySearch Centers
  • How to Build Your Center's Page

Problems joining the meetings? See To join a meeting (webinar) live below for help!
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Training New Wiki Support Missionaries

• Wiki University
• Wikitext--Tutorial
• Recorded Training

New Missionary Orientation

New missionaries will initially be contacted by the Training Lead, who will ensure they have the proper computer setup for the lessons. They will participate in a practice Webex meeting before the first class and learn how the training will proceed. Additionally, they will be assigned a mentor for their training period.

Training Sources

New missionaries will be given a minimum of three weeks training as described in the next section. In addition, they are also free and encouraged to visit and review the sources listed above.

Each week in the Thursday staff meeting, time is set aside for training. These sessions are recorded and available for review.

Training Schedule

The table below is a standard training schedule for training new missionaries. Training for individual months (modified for holidays or other factors)--detailed by daily lessons--is shown under the Yammer Wiki Support Missionary Instructors and Members Group uploaded files. The schedules can be accessed only by members of the Wiki Missionary Yammer group.

Structure of the Three Week New Missionary Training,

	Day of Week	Time (MTN)	Duration	Meeting Number or passcode	Phone Number	Link
Wiki and Wiki Missionary Lessons	M-F	10 am MDT	1.5 hrs		1-855-537-4000	meet.lds.org
Wikitext Lessons	M-F	10 am	1.5 hrs		1-855-537-4000	meet.lds.org
Wiki Projects Training Meeting	Wednesday (3rd week of training)	11 am	1hr		1-801-240-9700	meet.lds.org

Advanced Missionary Training (Optional)

	Day of Week	Time (MTN)	Duration	Meeting Number or passcode	Phone Number	Link
Advanced Wikitext Lessons	M-F	10 am	1.5 hrs		1-855-537-4000	meet.lds.org
HTML	M-F	10 am	1.5 hrs		1-855-537-4000	meet.lds.org

Mentoring New Missionaries

The following are references for mentors to use in assisting new missionaries. They are currently available on Yammer for authorized users only.

• Mentors should ensure that missionaries have received an orientation and the tools necessary to begin training by using the mentor checklist.

• Training schedules by month are also available.

• While mentoring, mentors should be familiar to the Mentoring Mission Statement and Guidelines, which includes a list of skills that they should ensure new missionaries have after training.

Mentors and instructors should attend the instructor/mentor meeting every Monday at noon MT. This is meeting 993 378 886.

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To join a meeting (webinar) live

To join a particular class, click on the name of the class on this page. This will take you to the meet.lds.org website where you can join the webinar. You will then follow these steps to join the class.

1. Enter your name and email address and click on Join.

2. You will then see a screen prompting you to install the WebEx Meetings Plug-In. The quickest option is to click on the words Run a temporary application.

3. Click onSave File. A new dialog box will open asking where to save the file.

4. Choose where to save the file or just leave it in theDownloads folder. Be sure to remember the name of the file.

5. You will next need to open the file to run the application. Go to the folder where the file is saved and double click on it to run the temporary application. You can also access the file from the downloads folder of your browser.

6. Once you have double-clicked on the application in the Downloads list you will be admitted into the meeting.

7. You may now configure your audio. Instructions for configuring audio can be found below. If you have a video camera, you can choose to disable it by clicking on the words Not Now.

Configure Audio

Once in the meeting room you can choose how to connect your audio. Click on the three small dots which will change to the word More when you hover over them. They are found just below the iconCall Using Computer. You will then see the following options.

There are three options for connecting to the audio of the meeting.

1. The Call Me option allows you to enter a phone number and WebEx will call you directly. There is no charge to use this service but if you are using a cell phone, it will require the use of your cell phone minutes. Just enter your phone number along with country and area code to allow the system to call you. When your phone rings, you will be prompted to press 1 to enter the meeting.

2. I Will Call In allows you to call in directly to the meeting. If you choose this option, click on the I Will Call In option and the system will display the number you should call along with the access code. Follow the prompts to enter the access codes.

3. Call Using Computer uses the speakers and microphone of your computer (or your headset plugged into your computer) to provide the audio of the meeting. If you choose this option, you will want to test your speakers and microphone to ensure they are functioning properly. Choose your speakers and microphone from the drop down menus. Click on the Test button alongside the drop down menu to test them.

Volume Control Options

You may adjust the volume for your computer using the Volume Control Options located in the lower right corner on your screen. Right click on the speaker icon and click on Sounds. Once open, choose Playback to choose and/or configure your speakers. You will choose Recording to configure your microphone.

Download a PDF file with detailed instructions

Connect with a mobile device

If you would like to connect to the webinar using your mobile phone or a tablet, please visit the App store for your device and download the free WebEx app. If you want to attend with your mobile device, please allow sufficient time to download the app before the start of the webinar.

When Signing In

Please include your first name and the name of the country or state from where you are watching. If you are watching as a group, please include the number of people viewing the class together in your sign-in name. For example: If your name is Ana and you were watching from Mexico with 4 other friends at the local Family History Center your sign-in name would look like this: Ana Mexico 5.

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Talk with Us

Email

Each of us has a work email account which we can access at OWA

or alternate: username + @ldschurch.org

Skype and Yammer

To talk to each other across the miles, we use both Skype and Yammer.

User Pages

To speak with one of our team directly, click on one of the support team userpage pages and email us. To do that, here are the directions: look in the right sidebar, in the section called "toolbox" there is a link for "Email this User". Contact anyone on our team and we can set you up with our most recent communication tool.

Talk Pages

Other ways to communicate among ourselves is through the individual Talk pages that are available on every wiki page. If you have a comment about a particular page, make an edit on the "Talk" tab (found on the upper left of the page). To learn more, go to Help:Talk Pages

Make Content Changes

If you want to submit content for the Wiki, in the right sidebar, under the Volunteer section, is a link called "Submit Wiki Content". Another option is by using the "Get Help" function, which is at the top of every FamilySearch page. Currently the Support team does not answer any phone or chats, but we do respond to emails that are forwarded to us using this avenue.

Templates

Several templates are available to place on pages - (the 'helpme' image on this page is for display purposes only)

Submit Forms

{{Submit Forms}}

	Have comments or fixes to report
	Use Feedback. the talk page or submit form
	Your voice is important to us

This links to a spreadsheet where people can suggest content to be added to a page.

Submit Content

{{Submit content}}

This opens the page "Submit content" for people to add whatever they want, and the support or content team can work with the submission.

Help me

{{helpme}}

image is for display only

I am looking for help! Note to helpers: Once you have offered help, please replace this template with {{Helpme-helped}}.

This template placed on a page signals someone else on the team that Help is needed. This template is placed only on talk pages where a discussion can take place without affecting the main topic page.

Another source for help is to go to FamilySearch then go to top right of that page and click on get help.

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Wiki Tips

Collection of tips for the wiki

How to Create an Infobox