Talk:Restrictions for Viewing Images in FamilySearch Historical Record Collections

From FamilySearch Wiki
Jump to navigation Jump to search

Regulations on number of record downloads at a FHC[edit source]

Sometimes are there restrictions on the number of pages you can download in a given time period from certain cataloged films at a Family History Center? Yesterday I was at a FHC and attempting to download marriage records from several town in Italy. The pages are difficult to read, so sometimes I’ll download multiple pages at once so I can slowly go through them at home. When I’d do this, after 12-15 pages the record set would disappear and only an error message would show up, saying there was some error and to try again. When trying to download the page - or any page again - the same error would occur. Nothing would fix this - refreshing, logging out/in, clearing cache, rebooting. Nothing except time. After about 10 minutes any page would be downloadable again. Pausing10 seconds, 30 seconds between downloading pages wouldn’t help. This was extremely frustrating. I’ve never had this issue with these record sets before (same towns of Italy, same films). I understand there are restrictions on which records can be viewed at a FHC versus home, and which can be downloaded at all, but this isn’t that type of issue. It’s difficult getting to a library, and when I can I’d rather not have to play this ridiculous random waiting game with records. It’s such a waste of time, it made my research so inefficient, and made going to the library practically useless. Any suggestions? Thank you. MelissaMularski (talk) 12:17, 7 February 2020 (MST)

Thanks for letting us know about this. I'm very sorry your time at the FHC was disrupted by problems downloading images. If it happens again, please contact FHC support at 1-866-406-1830 (if your local number is different, use that) to report and troubleshoot the problem. It may be a known issue that can easily be corrected. If it is not, and they cannot resolve it, they will escalate the issue. SvareJM (talk) 14:48, 7 February 2020 (MST)